Refund policy

Return and Refund Policy

Last Updated: [2026/08/11]

Store Name: [Vanguardtime]

Support Email: support@vanguardtime.com

At Vanguardtime, customer satisfaction and quality craft are our top priorities. We want you to be completely delighted with your timepiece. If for any reason you are not satisfied with your purchase, our Return and Refund Policy provides clear guidelines on how to request a return, exchange, or refund.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your tracking status shows the item was delivered to request a return for an eligible item.

2.Refund & Return Policy

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to start a return or cancellation request: Visit your account at https://account.vanguardtime.store, go to your Orders, and submit a return or cancellation request. You will receive an automatic confirmation once your request is submitted.

Returning your item: After notifying us of your withdrawal, you must return the item(s) within 14 days. Items must be returned in their original condition and packaging.

Return shipping: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds: We will issue a full refund — including the standard outbound shipping cost — within 14 days of receiving your returned item. Refunds are issued to your original payment method. Note: premium or express shipping upgrades are non-refundable.

Exemptions: The right of withdrawal does not apply to custom-made or personalized items.

All Other Customers

Returns are accepted within 14 days of delivery. Items must be unused and in original packaging. To start a return, visit https://account.vanguardtime.store.

4. How to Initiate a Return

To start a return, please follow these steps:

Contact Support: Email us at support@vanguardtime.com with the subject line "Return Request - Order #[Your Order Number]".
Receive Approval & Instructions: Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the exact warehouse address for returns. (Please do not send returns directly back to the address listed on your parcel without prior authorization, as this may delay or invalidate your refund).
Pack Securely: Safely pack the watch in its original packaging and place it inside a sturdy shipping container with adequate protective wrap.
Ship Item: Return the item using a trackable shipping service (e.g., USPS, FedEx, UPS, or DHL) and retain your tracking receipt.

5. Refund Processing Time

Warehouse Processing: Once received, inspection takes 1–3 business days.
Refund Authorization: Once approved, your refund will be processed back to your original payment method (Credit Card, PayPal, Apple Pay, Shopify Pay, etc.).
Financial Posting: Refunds typically appear in your account within 3–5 business days, depending on your financial institution's processing times.

6. Return Shipping Costs

Standard Returns / Change of Mind: Customers are responsible for paying return shipping fees. Shipping fees paid on the original order (if any) are non-refundable.
Defective, Damaged, or Incorrect Items: We cover 100% of the return shipping costs via a prepaid label.

7. Non-Returnable & Final Sale Items

The following items are strictly non-refundable and cannot be returned:

Gift cards or store vouchers.
Custom-engraved, personalized, or custom-built watches.
Items clearly designated as "Final Sale" or "Clearance" at the time of checkout.

8. Order Cancellations

Orders are queued for processing quickly. If you wish to cancel or modify your order, you must notify us within 2 hours of placing it. Once an order enters the processing/fulfillment state, it cannot be canceled; however, you can return the item once received according to this policy.