Frequently Asked Questions

Shipping & Delivery

Do you ship to the US?

Yes! We ship to the United States and many other countries worldwide, including the EU, UK, Canada, Australia, and New Zealand. Shipping is handled through our fulfillment partner, CJ Dropshipping.

Which countries do you ship to?

We ship internationally to most countries. Our primary markets include the United States, Canada, the United Kingdom, European Union countries, Australia, and New Zealand. If you're unsure whether we ship to your location, feel free to contact us.

How long does delivery take?

Delivery times vary by destination. Typically, orders arrive within 7–20 business days depending on your location and the shipping method selected at checkout. US and EU orders generally arrive within 10–15 business days.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package directly through the carrier's website.

Orders & Returns

Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unworn condition. Please refer to our Refund Policy for full details.

What if my order arrives damaged?

If your watch arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or refund promptly.

Products

Are your watches genuine?

All watches sold at VanguardTime are sourced from verified suppliers and are accurately described in our product listings. If you have questions about a specific product, don't hesitate to reach out.

Do your watches come with a warranty?

Yes, our watches come with a manufacturer's warranty. Warranty terms vary by product — please check the individual product page for details.

Payments

What payment methods do you accept?

We accept major credit and debit cards via Stripe. Additional payment options may be available at checkout depending on your region.

Is my payment information secure?

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your card details.

Still have questions?

We're happy to help! Reach out to us through our Contact page and we'll get back to you as soon as possible.